Are your products suitable for all skin types?

  • Our products are formulated to be gentle and are made with natural ingredients, suitable for most skin types. However, to ensure your baby’s safety and to prevent any potential adverse reactions, we recommend conducting a patch test prior to regular use.

How do I select the appropriate product for my baby?

  • We encourage you to utilize the product filters available on our website and review the detailed product descriptions to find items that cater to your baby’s specific skin care needs.

What ingredients are in your products?

  • The full list of ingredients for each product can be found within the product description on our website, ensuring full transparency.

Do you conduct animal testing on your products?

  • Our black-owned manufacturing partner does not perform animal testing on any of our skin and hair care products.

Can I modify or cancel my order after it’s been placed?

  • You may request changes to or cancel your order within 24 hours of placing it.

What is your return policy?

  • Our return policy offers store credit for items returned within 14 days of delivery, provided they are in their original condition with all packaging and tags intact. Please note that the customer is responsible for all return shipping costs, unless the return is due to a defective product or a mistake on our part. To initiate a return, please reach out to our customer service at info@nubiannewborns.com. Unauthorized returns will not be processed. It may take up to 10 business days to process your return and issue store credit upon receipt of the returned item.

When can I expect to receive my order?

  • Orders are generally delivered within 7-14 business days. We do not offer express or expedited shipping. You will receive tracking information via the email provided during checkout.

Is international shipping available?

  • We currently do not offer shipping to international locations.

How do I track my order?

  • Once your order has been processed, which may take 5-7 business days, a tracking number will be sent to your email address.

What should I do if my order is damaged or incorrect?

  • We strive for accuracy and take care in packaging, but should you find any issues with your order, please reach out to us at info@nubiannewborns.com.

How can I get in touch with customer service?

  • Our customer service team is available at info@nubiannewborns.com and will respond within 48 hours. You can also reach out to us through direct messages on our social media accounts during business hours, 9am-5pm EST, Monday to Friday.

Are there any discounts or loyalty programs offered?

  • Enjoy free shipping on orders over $100.00, and receive 20% off your first order with the code NUBIAN.